Hello,

We're embarking on making more extensive use of Supporting Actions within our CRM databases and downstream processing. I am trying to gain a better understanding of how the PERSIST_IND works in the context of Supporting Actions, and here is the picture I have in my mind at present:

You might have an "primary" lead, P, (Supporting_Action_Id = 0)
You might have a couple of Supporting Actions related to the above "primary" lead, SA1 and SA2.

Lets assume SA1 has Persist_Id set to 0 and SA2 has Persist_Id set to 1. Hence assuming the arrow shows time:


[font=Courier New] ------------------------------------------------------ >
P ------| terminated by channel response
SA1 ------| terminated by CM as a result of P termination
SA2 ---------------------------------------------------- ....[/font]


[font=Courier New] ------------------------------------------------------ >
P ------| terminated by CM as a result of SA2 termination
SA1 ------| terminated by CM as a result of SA2 termination
SA2 ------| terminated by channel response[/font]

Can anyone please confirm whether this understanding is correct?

Also: is it possible to have persistance against a primary lead (or is this only available for Supporting Actions)?

Many thanks.

JC